Return Policy

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Rose James Jewelry may reject the returned product if there is damage to the product and/or product packaging.

Return Shipping - All orders returned are required to pay shipping cost by customer.  Rose James Jewelry will refund customer the cost of the jewelry.   We are not responsible for risk of loss or damage for returning a product during shipment.  

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase and the customer has purchased guided shipping protection. In the event you are missing an item from your order, please contact